Strengthening the social health and independence of families and children through effective intervention and support services.
Integrity - Is the foundation of our programs. Integrity requires that we operate with openness and fairness. Integrity is insuring appropriate and objective decision making.
Respect - Is the basis of our working relationship with clients, colleagues and contractors. Respect means being sensitive and responsive to situations and individual circumstance. Respect requires that we act with courtesy and consideration at all times.
Cooperation - Is the approach we take meeting the challenges of providing the community services to which we are committed. Cooperation means working together to build partnerships. Co-operation requires that we act with commitment and innovation.
Our Guiding Principles
- the basic strengths of family and individuals and providing support to maximise these strengths;
- the diversity of our population by providing culturally sensitive services;
- the impact of changes on families, children and community and working with change to provide security and stability through professional services;
- with effective intervention to families in need;
- to the needs of the community by providing services that are flexible and responsive;
- a safe and confidential environment for clients;
- a sound working knowledge of the community, its resources and personnel;
- an eclectic approach to service provision;
- responsible fiscal management of public funds to ensure cost effective service delivery;
- a professional service of excellence.
Our Strategic Goals 2017-2019
Maintain stable facility and operations by securing a facility for the long term appropriate for the needs of our clients.
Ensure financial sustainability by working with the Ministry of Children Family Development (MCFD) to stabilize funding for core services and developing funding sources for the Front Porch program.
Enhance the Association's competitive advantage through the provision of a broader range of services.
Develop a targeted communication and and engagement strategy aimed at the business sector to increase funding for the Front Porch Program while maintaining awareness with the general community.
Maintain a stable, effective Board of Directors over the next three years as the Board explores ways to make the Association more competitive within the Richmond community.
Your counsellor will provide information and guidance around the following procedures on how to access support for yourself or your family in case of an emergency:
During normal working hours (8:30 am - 4:30pm), the TFA receptionist is available to direct emergency phone calls to the appropriate counsellor or program director. Clients can also access their counsellor’s 24 hour confidential voice mail service. These calls will be returned at the earliest opportunity, where appropriate.
Additionally, from 8:30am - 4:30pm, clients can access their social worker(if you have one) in case of an emergency. After normal working hours, clients may contact MCFD Emergency Services at 604-660-4927, or 911.